Question for the PSOs or anybody else who can chime in

[Sourtower]

The pro shop I normally go to has changed owners, and I had a spare ball that has what the new PSO termed a "disintegrating hole" where my middle finger would go. It has a grip in it. The new PSO says that C300 won't replace the ball even though it's definitely within the 1 year warranty. Instead he's offering to plug and redrill the hole for free. Is this an accurate statement or should I try to get a new ball through C300? Thanks in advance for any help on this.

[bowl1820]

I would contact C300 directly and ask them if it's covered under the warranty to double check (I'd include a picture of the hole in question.)

A plug and redrill for free isn't bad deal though, if it not covered.

[vdubtx]

Go to C300 directly to see what they tell you. Hopefully it's not the PSO being lazy and just feeding you a line about replacement. The response from C300 will certainly tell you if you want to business with the PSO in the future.

[NewToBowling]

Spare ball, meaning probably $40-50. If you get a replacement ball will the PSO redrill it for you for free? If not take him up on his offer and be done with it.

[Tony]

Spare ball, meaning probably $40-50. If you get a replacement ball will the PSO redrill it for you for free? If not take him up on his offer and be done with it.

Good point about the drilling cost, is it worth getting a new ball if it cost you 60.00 to get drilled. I think the total cost when I got a spare ball earlier this year was around 100.00
Will the plugged and repaired ball be fine or is there an internal defect with the ball will continue to cause problems ?

[vdubtx]

Spare ball, meaning probably $40-50. If you get a replacement ball will the PSO redrill it for you for free? If not take him up on his offer and be done with it.

I missed the point of it being a spare ball. I would go with the plug and redrill of the finger hole. Not worth the time or effort to get a new one and then spend money to get it drilled.

[Sourtower]

It was a White Dot and it cost about $65 for ball, drilling, grips, and thumb slug. But yeah, I see what you guys are saying. Is a spare ball really worth the extra $30 for drilling? No, it's not. Going to get it plugged and redrilled. Thanks for the help.

[NewToBowling]

Good deal for $65. When I got my White Dot with slugs and grips it cost $100

[Tony]

That's a very good price for a spare ball with slug and grips, I paid around a 100 for a DV8 black spare ball.
FYI I think the places around me charge 45 to 60 just for drilling with slug and grips

[billf]

Chances are the holes were not beveled enough to be covered. Plugging material isn't cheap so it would have been in the new owner's best interest service and cost wise to get it warrantied if possible. Knowing the shop changed hands, they would check before giving you an answer, Columbia/EBI very easily could have said it was due to the drilling/lack of bevel of the holes. Then again given the low cost of the ball for them they may have covered it but then you are responsible for the drilling and grips.

[Mike White]

The pro shop I normally go to has changed owners, and I had a spare ball that has what the new PSO termed a "disintegrating hole" where my middle finger would go. It has a grip in it. The new PSO says that C300 won't replace the ball even though it's definitely within the 1 year warranty. Instead he's offering to plug and redrill the hole for free. Is this an accurate statement or should I try to get a new ball through C300? Thanks in advance for any help on this.

The problem is "disintegrating hole" really doesn't describe the problem.

Based on the options being presented, it sounds like the hole is chipping away around the perimeter of the hole drilled for the insert.

This is usually caused by the ball rolling over the hole, and insufficient beveling,

Some pro shops for whatever reason opt not to bevel holes that will be filled with inserts.