HRR with cracked bridge

[Stamps]

If my new ball cracked after just 7 frames I would lose my mind. Good luck Bill. I really hope they give you at the least a reply. This makes me think twice about DV8

[Tokes]

Good luck bill hopefully they have good customer service. You are the Dv8 guy, I know in real life when someone asked me about my Dv8 misfit I always said im not sure cause I am new but this guy bill on these forums I go to is all about them.

[floridanative772]

Best of luck Bill, I hope that DV8 will go out of there way to rememdy the situation. I am keeping an eye on this to see how they take care of their customers as im about to pull the trigger on 3 of their balls.

[martinezsam2495]

Best of luck Bill, I hope that DV8 will go out of there way to rememdy the situation. I am keeping an eye on this to see how they take care of their customers as im about to pull the trigger on 3 of their balls.

which ball?
i'm going after the Reckless today

[billf]

So I go out to my car during lunch today to check my phone and have a smoke (no cell phones allowed at work). Bill Orlikowski, product manager for Brunswick/DV8 left a voice mail. I called him back immediately. He answered on the second ring. Very nice man that gave me several options for handling the warranty including getting the pin position I want on the FREE replacements. One of the Revenge's is being replaced with a Revenge. The other is being replaced by a Terror. They offered me any combination of balls I wanted. He also asked me several questions about the pro shop and what others I have tried. Over all it was a great experience dealing with Bill Orlikowski/DV8. As far as DV8 goes; I AM TOTALLY SATISFIED!
Lo and behold, the pro shop called me at 3:15. According to his message he talked to his DV8 rep and gave me the same ball options as DV8 had earlier. Judging by the tone of his voice in the message, I assume someone from DV8 made sure they got a hold of Matt today.

So for this year we have DV8/Brunswick who is standing behind their product and Storm/Roto-Grip who never even replied to my e-mail. I know who will continue to get my business and who I willbe recommending to my clients, friends and fellow bowlers.

[floridanative772]

That is awesome to hear. The wife and I are going to the proshop tommorow to get my new balls and possibly one for her and feel even better about it now. Thank you Bill for sharing this.

[striker12]

thats good to hear bill im going to take my HHR up to the proshop in a week or soo to get checked i also talked to a few people and they sead even with the HHR or any ball with about 100+ games on it it should still hook decently and they sead from mine they have never seen a ball going from a big hook to small hook before soo im going to take the ball up and get it checked.

some people did say because i have alot of power that i could of maby cracked the core or the core has come loose i use to beable to throw it on fresh heavy oil and know i cna barly get it to hook on medium oil.

[serial bowl]

Bill, I am happy for you. Don't forget to tell your clients, friends and fellow bowlers that it only took five months to find out that your balls will be covered under warranty. Don't you think you should give Storm/Rotogrip five months to get back to you also, before you sign off on them.

[chrono00]

Bill, I am happy for you. Don't forget to tell your clients, friends and fellow bowlers that it only took five months to find out that your balls will be covered under warranty. Don't you think you should give Storm/Rotogrip five months to get back to you also, before you sign off on them.

from the story, it seems like it only took 5 months because he left it in the hands of the incompetant pro shop guy, who obviously never actually contacted dv8. i mean you sent them that email yourself, and got a call back in what, a day? and with the way they handled the situation i'd say they did a dam good job.

[billf]

Bill, I am happy for you. Don't forget to tell your clients, friends and fellow bowlers that it only took five months to find out that your balls will be covered under warranty. Don't you think you should give Storm/Rotogrip five months to get back to you also, before you sign off on them.

DV8 answered in less than 12 hours. The pro shop took all the time. Storm/Roto-Grip still hasn't answered 8 months later.