First off Welcome to the forum.
To answer your questions
1. In my opinion the answer is no that is not normal
that they will not give you your own measurements.
2. You can send in your bowling ball to bowlingball.com
so they can get your measurements and find your PAP so
they can lay out your new ball to do exactly what you want
it to do. They will also pay the shipping charges to and from
them for you so the only thing is you'd be without a ball for a
week or longer.
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