GAH!!! New Hellraiser Revenge cracked!

[e-tank]

thats very unfortunate. Hope DV8 helps you out

[swingset]

UPDATE: Sent the ball back to Bowlingball.com per DV8's instructions with a note asking them to drill it and match the layout, noting that I have no idea what they charge additional for a thumb plug and inserts so please contact me and I'll pay for these additional items and the drilling promptly.

They promptly replaced the ball, but I open the box to find a new ball that's not drilled, no note or mention of my request.

I hate to look a gift horse in the mouth, but this just keeps getting more stupid. Now I'm left with paying the local shop $50 to drill it again, so I'm up to $120 in expenses for a free ball. I could have bought the ball with drilling included from the local shop for $135 with drilling included.

Worse, I don't have the old ball to have it matched when I get the replacement drilled, and I'm not sure I trust the ball to stay in one piece now. Read several instances of these balls cracking, so I could be putting $50 towards another lemon.

Might just sell this one and buy locally and cut my losses. I still appreciate the prize, and the boards for the generosity. Not even a bad experience takes away from that!

[billf]

There was an issue in the original casting of the balls with the coverstocks. They have been rectified. The two I had warrantied have been great since. I have more games on these than the original two with no ill effects.
As for getting an undrilled ball, seems like simple human error but that doesn't help out with your cost for a free ball.