I'll play devils advocate too. The closest shop to me didn't give me static about bringing in a ball I bought online. They also weren't enthusiastically helpful. The guy that was twice as far away (a good 40 minute drive vs about 15) was very enthusiastic....friendly....helpful.
Guess who is getting my business. If I can get a ball online for less than the price of the ball in the shop with the free drilling I'm going to do it. I have a bottom line too. My last drilling with grips was 86 bucks....the grips were close to half that...6 apiece for the fingers. 12 for the thumb. When I order online I usually save about 20 bucks.
The new guy has a customer who bought shoes there...grip cream....ball cleaner....tape...towels.They are still making money .
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