What Companies Talk To You?

[ArtVandelay]

I think emails are becoming out dated. Lots of companies just send generic FAQs responses to all emails, followed by their help line phone number. I worked for a company that had about 2 people answer all emails, and the responses were always just a link or two to a place that may or may not have the answer.

I would say your best bet is to call, or try a forum (although EA's forum is simply awful... Its just people telling them how their product doesnt work and them ignoring the concerns...).

As far as weight blocks are concerned, I would imagine the differences dont only vary from company to company, but from ball to ball. You might have to be very specific in your question to get a good answer.

[billf]

Most companies have a person(s) designated to read the e-mail and redirect it accordingly. Not much different than a phone operator who asks you a bunch of questions then transfers you to a voicemail that may or may not be returned.

[ArtVandelay]

But even if thats the case, redirecting an email to the appropriate department only means that department has to reply. Emails are easy to send, but replying to every single question can take a ton of time and isnt cost effective. Unless departments have dedicated people to reply, the common worker is probably far too busy to read and reply. Emails become a low priority or are answered with generic answers that dont help.

[backlasher]

If a company wasn't going to respond to emails, it seems to me they wouldn't have it as a way to contact them. I think I'll try another company.

[e-tank]

If a company wasn't going to respond to emails, it seems to me they wouldn't have it as a way to contact them. I think I'll try another company.

id just call. Its easier to ignore an email than a call that gets redirected to you imo

[swingset]

If a company wasn't going to respond to emails, it seems to me they wouldn't have it as a way to contact them. I think I'll try another company.

They have it because it's expected, but think about it - every email account gets bombarded with spam and stuff that needs sorted, people get busy and don't check their email (assuming it was forwarded to another department), they can even get accidentally deleted. You know that's true of all of us, why shouldn't it be for a company.

Is there something wrong with calling? Seriously, pick up the phone and get your question answered. It's real hard to ignore phone calls, it's real easy to miss or ignore an email (even unintentionally). Don't ascribe to malice or neglect what might just be an honest mistake.

Or, if you want to boycott them go ahead. It's your life.