I'm always, even though I've been running in to it for all of my adult life, surprised when people thank me for merely being polite. I'm not going out of my way to do it, it's just the way I was raised.
I've also seen first hand what happens when people try to bully their way to better, faster, or cheaper customer service. While they may hear a lot of 'yes sir's or 'yes ma'am's, they don't always it faster or cheaper.
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