Quote Originally Posted by Sourtower View Post
The pro shop I normally go to has changed owners, and I had a spare ball that has what the new PSO termed a "disintegrating hole" where my middle finger would go. It has a grip in it. The new PSO says that C300 won't replace the ball even though it's definitely within the 1 year warranty. Instead he's offering to plug and redrill the hole for free. Is this an accurate statement or should I try to get a new ball through C300? Thanks in advance for any help on this.
The problem is "disintegrating hole" really doesn't describe the problem.

Based on the options being presented, it sounds like the hole is chipping away around the perimeter of the hole drilled for the insert.

This is usually caused by the ball rolling over the hole, and insufficient beveling,

Some pro shops for whatever reason opt not to bevel holes that will be filled with inserts.