For the record though...this is a MORE THAN FAIR response on their part for their customers and the pro shops.
Regardless of how I feel about their handling of this to date...and regardless of my independent investigation into the matter...this is a more than equitable solution that I think will make their customers very happy.
The only question I'd have as a "customer"...is, "If they won't tell us how the initial thing happened....and they won't tell us how they fixed it....how do we know the replacement balls are in USBC specs?" That's why they should have handled it differently. IF, (big IF at this point) it was simply a manufacturing issue...then the customers need to know what that was and how they fixed it. I've worked in manufacturing and quality control all my life...these type of issues can occur and almost always easy to identify and very easy to resolve. In other words....it was either intentional or...their PR department should be fired...and shame on the USBC for not demanding a cause and corrective action from Motiv. Add all that up...it was intentional.
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