The lanes are not necessarily in bad shape, and the lane man was not incompetent (how hard is it to push a button to start the machine down the lane). Thank you for this response as it points out a very common misconception: there is no one to blame for this, it's just a part of modern bowling, and it's only going to get harder as synthetic lanes continue to wear out and are "resurfaced" with overlays rather than replaced.
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