Replace a whole pinsetter because they are off spot?!?! LMAO! That my friend was their way of saying "Get out of my face about this already, I'm not fixing it!" There are a bunch of parts they may have to throw at it because of wear. Even worn parts can be adjusted as long as they aren't broken. You can buy individual parts or sections of assemblies. If they bought just the table assembly with spotting cells and pin cups 99% of that would be fixed, that's hardly the entire unit. You can also buy used, refurb and aftermarket parts that are much more inexpensive that OE new in box. Yeah they may or may not be lower quality and won't last quite as long but work in a pinch. There would be no reason to ever have to buy an entirely new pinsetter though unless something catastrophic like a flood or fire happened.
If their pinsetters are truly in the bad of shape they have been seriously neglected to the extreme. I'm still pretty green with this pinsetter repair and no authority by any means but that situation is pretty clear that they have given up and waiting to go belly up. They sound cheap, lazy or both and don't seem to manage the business well. Then again, maybe they don't have a mechanic like the guy I work with? He'd either make them get some parts or walk out the door and say good luck. That's what he did to end up with us after 15yrs with the last place.
That place doesn't sound like they will be around much longer. You certainly seem more patient than most, many bowlers would have left. I stand by what I said before. Start slamming them online with reviews, they will either get off their butts or be boarding up the windows.
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