I took my Escape last week to my Ford dealer to have my oil changed (see previous comment--I don't change my own oil). The last time I was there, they told me I needed rear brakes and a left rear wheel bearing. The service writer was very confused on how new brakes got on the car when he didn't see that they had been done there. He then tried to explain to me how this was dangerous, and that Ford would not be responsible for anything that happened related to this (car is out of warranty). Should've seen the look on his face when I explained that if he had one more comment, they wouldn't even be doing my oil changes anymore. At least that shut him up....
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