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Thread: Broke my bag

  1. #21
    High Roller
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    yeah would have been nice if they had responded a little quicker. i originally emailed them both late Sunday night but didn't get a response from KR until after hours Tuesday. By then i had already ordered a new bag. I couldn't wait around as it is very difficult to move a 4 ball roller with no handle. I figured if they did have a replacement handle i would get it and keep that bag as a spare or sell it. as it turns out it was pretty much as waste of time emailing them. it took 2 days for him to respond the 2nd time too. But at least they responded and were willing to help out. Still haven't heard from Hammer. I do like the new bag though.
    Arsenal "15# Brunswick Uppercut" "15# Brunswick Igniter" "15# Radical Squatch Pearl" "15# Radical Conspiracy" "15# Brunswick Kingpin" "15# Hammer Black Widow Gold" "15# Brunswick Rhino Black Pearl" "15# Brunswick T-Zone"
    Rev Rate about 325 @ about 16 MPH at the pins* High Game: 279 - High Series: 725
    Oh, and LEFTY!!!
    I am a proud member of bowlingboards.com bowling forums

  2. #22
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    honestly? That's not too bad. I get worse response from Dell and Canon.

  3. #23
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    Dell and Canon have way more customers than the bowling companies. As someone who works in IT and has dealt with those companies, my expectations for response time from companies in that industry are pretty low. Just getting a response from someone that is actually interested in helping is a victory.

  4. #24
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    Quote Originally Posted by Ryster View Post
    Dell and Canon have way more customers than the bowling companies. As someone who works in IT and has dealt with those companies, my expectations for response time from companies in that industry are pretty low. Just getting a response from someone that is actually interested in helping is a victory.
    lol. Yep. I work in IT also. Spent a few years as a system admin on linux and Windows boxes and now a system security engineer.
    Arsenal "15# Brunswick Uppercut" "15# Brunswick Igniter" "15# Radical Squatch Pearl" "15# Radical Conspiracy" "15# Brunswick Kingpin" "15# Hammer Black Widow Gold" "15# Brunswick Rhino Black Pearl" "15# Brunswick T-Zone"
    Rev Rate about 325 @ about 16 MPH at the pins* High Game: 279 - High Series: 725
    Oh, and LEFTY!!!
    I am a proud member of bowlingboards.com bowling forums

  5. #25
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    Points taken - but our contract and specific number to call gets us to specific reps that don't have that many customers. Been dealing with them for 15 years or so, after moving away from IBM (prior to their selling out to Lenovo) and Xerox.

    And in no way saying your expectations are/were unrealistic.

  6. #26
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    Quote Originally Posted by boomer View Post
    Points taken - but our contract and specific number to call gets us to specific reps that don't have that many customers. Been dealing with them for 15 years or so, after moving away from IBM (prior to their selling out to Lenovo) and Xerox.

    And in no way saying your expectations are/were unrealistic.
    I'm ok with 2 days for replies but it has been 8 days now (including Saturday and Sunday) and still no response from Hammer. Have not heard anything back from KR since I think it was Thursday when they said they could give me a discount on a new bag. I replied telling them I had already got one and they have not responded back since then.
    Arsenal "15# Brunswick Uppercut" "15# Brunswick Igniter" "15# Radical Squatch Pearl" "15# Radical Conspiracy" "15# Brunswick Kingpin" "15# Hammer Black Widow Gold" "15# Brunswick Rhino Black Pearl" "15# Brunswick T-Zone"
    Rev Rate about 325 @ about 16 MPH at the pins* High Game: 279 - High Series: 725
    Oh, and LEFTY!!!
    I am a proud member of bowlingboards.com bowling forums

  7. #27
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    Will get the new bag loaded up tomorrow night. Last week I left everything at the center since it was too hard to lug it around with no handle so the new bag is still here empty. I have a 2 ball bag at the center that always stays there then have 2 more balls here at home. Plan is to take those 2 with me then load all 4 extra balls in the old bag and leave it there. My 4 main balls and new bag will come home with me every week.

    Hurt my back the other day and went to the chiropractor today. I could hardly walk over the weekend but felt a little better this morning. Hopefully I'm ok for tomorrow night. Not sure how I aggravated it. Might have been trying to move that 4 ball bag with no handle but it didn't really start hurting until about Thursday or Friday.
    Arsenal "15# Brunswick Uppercut" "15# Brunswick Igniter" "15# Radical Squatch Pearl" "15# Radical Conspiracy" "15# Brunswick Kingpin" "15# Hammer Black Widow Gold" "15# Brunswick Rhino Black Pearl" "15# Brunswick T-Zone"
    Rev Rate about 325 @ about 16 MPH at the pins* High Game: 279 - High Series: 725
    Oh, and LEFTY!!!
    I am a proud member of bowlingboards.com bowling forums

  8. #28
    High Roller
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    Got the new bag all loaded up tonight. Has a little more room than my old one and it is much more comfortable to tug around. The handle curves forward to is more ergonomically friendly. Wheels roll very nicely too.
    Arsenal "15# Brunswick Uppercut" "15# Brunswick Igniter" "15# Radical Squatch Pearl" "15# Radical Conspiracy" "15# Brunswick Kingpin" "15# Hammer Black Widow Gold" "15# Brunswick Rhino Black Pearl" "15# Brunswick T-Zone"
    Rev Rate about 325 @ about 16 MPH at the pins* High Game: 279 - High Series: 725
    Oh, and LEFTY!!!
    I am a proud member of bowlingboards.com bowling forums

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