I think another thing that is wrong is some of the attitude in the pro-shops that I've run into. I'm trying to get back into bowling after about 10 years. I was only a recreational bowler, but used to go around 3 times a week, usually 1 day of practice, 1 night with friends and beers, and 1 night with my best friend where we would just try to beat each other. I had a hand-me-down ball that someone left at the alley and "kind of" fit and I learned to throw a hook with it.
I stopped into a few shops (if they were slow) to ask questions about balls and how to go about picking a ball and getting it drilled and all that and was frequently met with a pretty dismissive attitude from the staff. I found one where the guy seemed super excited to help out. I called him a couple weeks ago and said that I was ready to get a couple balls, some shoes and all the stuff AND my fiancee wants to get into it too. We set up an appointment for when he would have the time to go over everything with us. AWESOME!!!
It snows bad the morning we're supposed to go so I rent a car share for us to get there. (I have a Miata on summer tires in Denver... oops.) We walk in, ask for the guy, and the person working says, "Oh he isn't here today." I tell him we had an appointment. He says, "I don't know why he would make an appointment for today, he never works Monday." Ok. So, I'm getting annoyed. I say that we rented a car just to come in and he says, "I don't know what to tell you." So, my fiancee asks if he can help us. "Uhhhh, I guess I can try." Really? So, we split.
I cool off, wait a couple days, and call the shop, maybe it was just a misunderstanding. "He's busy can you call back?" OK. I do this for a couple days and finally leave my number. They never call back.
I emailed a couple other places around Denver and the only one that got back to us was John at Bowler's Garage. We went in last night and John spent a ton of time going over and explaining everything with us. He had us roll some balls even though we only had house balls to work with. We wound up ordering 3 balls, 2 pairs of shoes, bags and the whole works. He was really awesome to deal with.
Guess who finally called me back today... the guy from the first shop.
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