Well when you go to the proshop you have to speak up, if you don't know something you got to ask.
You tell them about any problems your having, what you think the problem might be and you discuss how to fix it.
If they say we can do this, we can do that and you don't understand or want to know more you ask.
One of the main parts of working with the PSO is talking about what you want or need and determining the best way to accomplish those goals.
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